Every fall, campuses come alive. New students arrive. Returning students reconnect. Organizations recruit new members. Events fill the calendar. Faculty and staff prepare for another busy academic year.
Behind every successful start is months of planning. For our partner institutions, summer is anything but quiet. Teams onboard new students, update communities, launch events, train staff, and ensure every part of the student experience is ready for day one.
It’s our busiest time of the year too. Across Customer Success, Implementation, and Support, our teams work alongside institutions to ensure they’re ready for the start of the academic year. Whether launching CampusGroups for the first time or preparing for another academic year, our focus is the same: helping campuses deliver an exceptional student experience.
As institutions prepare for the fall semester, our teams also help them make the most of the latest CampusGroups innovations, including CampusGroups Data Intelligence™ with AI Insights. Through training, guidance, and best practices, we help campuses confidently adopt new capabilities that strengthen student engagement and support data-informed decision making.
Turning Summer Preparation into Fall Success
Every campus prepares differently, but one thing remains constant: success starts long before students arrive.
Implementation
Summer is one of the busiest seasons for our Implementation team. Right now, more than 100 active implementations are underway. In the past 60 days alone, the team has transitioned 70+ institutions to Client Success, completed or scheduled 30+ formal client handoffs, and launched 90+ technical workstreams to help campuses prepare for day one.
That work goes beyond platform configuration. Ahead of Virginia Tech’s fall launch, members of the Implementation and Sales teams spent a full day on campus working alongside Student Affairs staff to prepare event workflows and attendance tracking for Welcome Week.
“Every implementation is unique, but our goal is always the same: helping institutions launch with confidence so they’re ready to support students from day one.”
– Eve Poland, Client Implementation Manager
Across our community, institutions consistently highlight the value of having an experienced team by their side.
“The Ready Education team’s guidance and support helped our team build confidence quickly, enabling us to successfully launch Miami Central on a tight timeline.”
– Jen O’Brien, Director of Communications for Student Life, Miami University
“The consistent check-ins and quick response time during implementation not only eased our transition to a new system, but also built deeper trust in the new product from our team.”
– Margaret Babson, Director of Student Leadership & Impact Center, Boston University
Customer Success
For many institutions, summer is the ideal time to focus on strategic planning. Customer Success Managers work closely with campuses to prepare for orientation, Welcome Week, and the year ahead. They help customers clean up their platforms, review engagement strategies, and ensure everything is ready before students arrive.
Customers also benefit from Ready Connect, our user community where higher education professionals exchange ideas, share best practices, and learn from peers at hundreds of institutions. It’s a space for collaboration, knowledge sharing, and continuous learning throughout the year.
To further support our customers, we’re also introducing CSM-led Office Hours through Ready Connect. These sessions provide another opportunity to ask questions, explore best practices, and collaborate directly with our Customer Success team.
Those conversations continue in person at Ready Inspire, our regional user conference series. Following a successful Chicago event that brought together professionals from more than 100 institutions, we’re looking forward to connecting with customers and higher education colleagues at our upcoming events in Boston and San José.
“Summer gives us the opportunity to work alongside our customers on the projects that set them up for success throughout the entire academic year.”
– Nora Kearney, Client Success Manager
Customer Support
As campuses prepare for their busiest season, so does our Support team.
Over the past few months, the team has launched a new Help Center, redesigned support workflows, and improved request triage to make it faster and easier for customers to get help. Last quarter alone, the team handled more than 1,250 support requests, delivering a first response within our target window for approximately 90% of cases.
Every question answered, every implementation completed, every training session delivered, and every support request resolved helps our partners create more connected campus communities.
“We’ve spent the summer preparing for your busiest season. Our goal is simple: make it easier for every customer to get the help they need, when they need it most.”
– Will Derichsweiler, Customer Support Manager
More Than a Platform. A Partnership.
Preparing for a new academic year takes more than technology. It takes partnership.
Our teams work closely with institutions to provide the guidance, training, and support they need for a successful start. At the same time, campuses become part of the Ready Education community, connecting with peers, exchanging best practices, and learning from hundreds of institutions working toward the same goal: creating exceptional student experiences.
As another academic year begins, we’d like to recognize our Customer Success, Implementation, and Support teams. Thank you for your expertise, dedication, and care during our busiest season. Your work behind the scenes helps institutions launch with confidence and create exceptional student experiences from day one.
To our campus partners, thank you for trusting Ready Education to be part of your student engagement journey. We appreciate the opportunity to work alongside you and look forward to supporting your goals throughout the year as you strengthen campus engagement and continue exploring innovations like CampusGroups Data Intelligence™ with AI Insights.
We wish you, your students, and your campus communities a successful, engaging, and rewarding academic year.
Here’s to another successful year, together.
Join Us at Ready Inspire
Connect with peers, discover new CampusGroups best practices, and hear how institutions are strengthening student engagement.
Ready Inspire is our free conference series for higher education professionals, bringing together campus leaders to exchange ideas, learn from one another, and get a first look at what’s next from the Ready Education team.
Upcoming events:
📍 Ready Inspire Boston
Friday, July 31 | Boston University’s Questrom School of Business
Register for Ready Inspire Boston
📍 Ready Inspire San José
Thursday, August 6 | San José State University
Register for Ready Inspire San José
Learn More about CampusGroups
See how CampusGroups helps more than 700 colleges and universities across 25+ countries strengthen student engagement, simplify campus operations, and deliver exceptional student experiences.
Backed by an experienced team and a collaborative community of higher education peers, CampusGroups helps institutions achieve more together.
Learn more about CampusGroups Ready Education’s student engagement solution.