Feel at ease knowing that you won’t be passed around as a support ticket number. Each institution is assigned their own personal Customer Success Manager (CSM) who will answer all questions and concerns that might come up. We're here for the long term and that's why we focus on relationships.
Assure long term app usage across campus with your dedicated Customer Success Manager (CSM). Drawing on the collective experience of more 350 institutions, we will help craft a custom launch plan for your institution and help drive adoption on campus.
From technical questions to a simple 'how-to', you can access help any way you need. Search our complete online knowledge base, send direct emails for technical support, or even pick up the phone and call your Success Manager.
Stay up to date with your app’s performance through semesterly reports from our Data and Insights Team. Annual engagement survey data, performance benchmarks and campus sentiment trends - all the insight you need to build programming and understand the impact of your campus app.