Challenges
As Spelman deepens its focus on student success and retention, the division of Student Affairs identified several critical challenges:
- Capturing the full student experience: While Spelman has strong wraparound support for first-year students and seniors, students in their junior year—navigating major decisions, internship searches, and identity development—were harder to track and support proactively.
- Quantifying the value of student affairs: Like many institutions, Spelman faced the challenge of translating the impact of co-curricular programming into a language that resonates with boards, donors, and senior leadership—quickly and compellingly.
- Supporting special populations: With approximately 54–57% of students Pell-eligible and around 12% first-generation, Spelman needed a more targeted way to identify and support students from less privileged backgrounds without stigmatizing them.
- Balancing involvement with wellbeing: Spelman students are highly engaged, often carrying double majors, triple minors, and multiple leadership roles simultaneously. The college needed better insight into when involvement becomes overwhelming rather than empowering.
Modernizing communication: Students had long indicated they do not read emails. Spelman needed a mobile-first communication channel that meets students where they are.