The Problem

The University of Wales Trinity Saint David (UWTSD) has Campuses located across England and Wales (including overseas students). The University, therefore, wanted to ensure that all information and resources required for their studies was readily available to all students, regardless of their mode of study or location.

The Outcomes

•  Multilingual functionality catering for both English and Welsh students
• A centralized solution to manage all information in one place
• Online portal and native mobile app experience (iOS & Android)
• Ease of configuration & full customization

With the implementation of myday, one of Ready Education’s digital solutions, UWTSD met the expectations of their students by having all the resources in one place.
The Hwb App, and the physical Hwb helpdesks (located on the Welsh Campuses), were introduced in September 2019. Their main purpose is to provide a one-stop shop to support students throughout their learning journey at UWTSD. The Hwb App

Provides students with everything they need, in both English and Welsh - access to key platforms such as their MyTSD (student portal), Moodle (VLE), Timetable and University emails.

Furthermore, since the Hwb contains crucial information, such as being the only place where students access their timetable, the adoption of the solution has reached 90%.

“Having the timetable only available via the app makes it an essential download for our students and we are delighted that adoption is currently at 90%”, explains Marlene Tobias, Principal Administrative Officer of the Hwb. Additionally, students being able to access their digital ID (proof of enrolment) on the app has also been a crucial driver in the high download and usage of the app. After students have downloaded the app, they experience the great amount of value the app adds throughout their learner journey.

The multi-lingual pages make life easier not only for the administrators but also for the students; they set the language they would prefer to see, and everything is displayed in either English or Welsh. Having a bilingual option in the app and portal was “non- negotiable.”