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Getting to Zero COVID-19 Transmissions On Campus

The Importance of an Online Campus Community in a Pandemic

increase in Public Channel posts

Students' public posts doubled during the pandemic. This allowed staff and peers to address questions and concerns.

increase in peer-to-peer messages

Students' engagement with each other on the app increased by almost 5x. Keeping them connected in a remote environment.

increase in event attendance

The app tracked an increased event attendance rate - showing that mobile engagement translated to event attendance.

4.6/5 stars
app-store rating

Students highly appreciated the app's features and intuitive design - referring to it as a "must-have."

The Problem

The COVID-19 pandemic raised concerns about the effect of lost engagement opportunities and the need for staff to be able to communicate urgent messages quickly and reliably.

The Cost

  • Students who felt isolated could lose their sense of belonging without the integral on-campus experience.
  • Staff may lose opportunities to intervene with at-risk students.
  • Remote learners that felt disconnected may not access the resources they need to stay in school.
  • If remote learners disconnect, they may miss key updates as GWC adjusts policies to meet safety needs.


The Solution

Golden West College reinforced their engagement-first mobile approach to support retention, engagement, student satisfaction and safety.

A multifunctional and user-friendly interface to maximize adoption.

Targeted push notifications to ensure relevant and timely communications. 

Public Channels for social posts and school announcements, private messaging for peer-to-peer connections, and event attendance tracking.

The Outcome


Golden West College saw increased student engagement on their app and in events.


Students were highly satisfied with the app's features and their resulting ability to stay connected, engaged and informed.


High levels of student engagement increased the reach of important communications, services, and resources. The staff was able to intervene to assist at-risk students.

“Students can add friends, send direct
messages, and form groups. They’re using
the platform naturally and organically. We
appreciate how simple it is for students to use
because we’re not necessarily the facilitators -
it happens naturally - especially in this new
virtual normal.”​

Frank Cirioni - Director of Campus Life

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